Return Policy
Return & Refund Policy
At The Exclusive Stop, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward return and refund process, as outlined below.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, with all tags, labels, and accessories still attached.
- Returns must be initiated within 30 days from the date of delivery.
Non-Returnable Items
Some products are non-returnable for health, safety, or hygiene reasons, including but not limited to:
- Gift cards
- Downloadable software
- Custom or personalized items
- Opened beauty or personal care products
How to Return an Item
- Request a Return Authorization: Contact our customer service team at Support@theexclusivestop.com or through our online portal to request a return authorization. Please include your order number, the reason for return, and any relevant images if the item is damaged or defective.
- Return the Item: Once your return is authorized, you will receive a return shipping label. Please securely package the item in its original packaging and send it back to the provided address.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
Refund Process
- Refund Method: If your return is approved, we will process your refund to the original method of payment. Please allow 5-10 business days for the refund to appear on your account.
- Restocking Fee: A restocking fee of 10% may apply to certain items. This will be deducted from your refund.
- Shipping Fees: Original shipping charges are non-refundable. The cost of return shipping is the responsibility of the customer unless the item is damaged or defective.
Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or item, please initiate a return and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt. We will provide a full refund or send a replacement at no additional cost.
Late Returns
Returns made after the 30 day period will not be accepted, and the item will be returned to the customer at their expense.
Contact Us
If you have any questions regarding our return policy or need assistance with a return, please reach out to our customer service team:
- Email: Support@theexclusivestop.com
- Phone: +1 405-295-5198
- Business Hours: Monday-Friday 9am-5pm